Research & Insights

This statistical analysis is based upon a PI validity study conducted with 218 inbound customer service representatives of a Fortune 500 telecommunications company which provides satellite-based television services to home consumers and businesses throughout the United States. The quantitative measurement criterion is based on a data collected over a four month period from January to April, 2009 and it was found that a group of customer service representatives (CSRs) who were retained by the organization for over twice as long as others differed predictably and significantly with respect to their Predictive Index (PI®) patterns. The same Predictive Index patterns that promoted CSR retention also correlated strongly with gains in three key operating metrics.

A statistical analysis based upon a PI validity study conducted with 94 sales associates of a large automobile retailer with multiple dealership locations throughout the U.S.

This statistical analysis is based upon a PI validity study conducted with 89 District Managers of a coffee and doughnut chain with a significant number of stores throughout North America. The quantitative measurement criteria are based results on total sales volume over a four-month period and found that the top performers exceeded sales targets by nearly 700% over bottom performers.