Little Caesars Slices Turnover across 23 Locations with Predictive Index^® (PI^®)

”The Predictive Index has helped us ‘get the right manager in the right seat on the bus,’ significantly reducing turnover and improving how we communicate and educate our staff.” - Vicki Marshall, Multi-Unit Little Caesars Franchise Owner

CLIENT: Little Caesars multi-unit franchise owner Vicki Marshall and her partner Mike Insco operate nearly two dozen quick service restaurants across Kentucky, West Virginia and Ohio. Little Caesars is the fastest-growing pizza chain in the world and the largest carry-out international chain.

CHALLENGE: For Little Caesars multi-unit franchise owner Vicki Marshall, selecting and retaining qualified talent for the General Manager (GM) position to run her 23 franchised locations had become an expensive and laborious undertaking – costing Marshall as much as $3600 and six weeks of training time for each turnover. In addition to the costs of onboarding, losing a General Manager was having a trickle-down effect on the organization, impacting crew member morale and productivity. Recognizing they needed a different approach to address this problem of how to better understand the natural motivations and drives of management candidates, the partners turned to PI Worldwide’s proven process.

RESULTS: Today, Marshall’s Little Caesars franchise ranks among the top 10% for performance and profitability in the industry. By implementing the Predictive Index behavioral assessment and the PRO job assessment tool to improve selection and strengthen job fit, Little Caesars has optimized the hiring process. As a result, the organization has significantly increased retention to save the franchise a “small fortune” In training and on-boarding costs across all locations.  Meanwhile, employees report an improvement in morale and productivity on the job.